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Our Mission:
To deliver personalized, professional and courteous service at a low cost. -Not
just 'quick-fixes'.
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Normal business hours are Monday thru Friday
8:00am to 6:00pm. We are available for after-hours repair, including most
holidays. If you require "rush" repair, we will work to repair issues overnight.
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Basic Service Levels |
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Monday Thru Friday |
Saturday and Sunday |
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8:00a-6:00p |
Tier 1 |
Tier 3 |
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7:00p-10p |
Tier 2 |
Tier 3 |
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11p and later |
Tier 3 |
Tier 3 |
Our prices are subject to change and are announced at that time.
Note: A $20.00 bench fee applies to every
piece of equipment diagnosed/tested/programmed by us per visit.
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What are "Tiers" and what work do they perform?
Tier levels are a method used for designating the
complexity of the issue at
hand. Most computer issues can be resolved by our Tier 1 techs.
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Problems related to spyware,
and general computer maintenance are handled by Tier 1 technicians
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Involved PC issues, related to
networking protocol, basic firewall setup and operating system rebuilding are
handled by Tier 2
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Advanced network structuring, website maintenance, network security and
Windows client policy configuration are included in Tier 3. Most
requests for Tier 3 are best suited for small business and SOHO, (Small
Office/Home Office). Clients requiring this level of service are
recommended to our "Modular-IT" service. You can find out more by calling us at (304)-376-7049
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Web design information can be found by
clicking
HERE.
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Service Levels
Quick-Reference |
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Service |
Charge |
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Spyware Cleanup |
Tier 1 |
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Virus Scanning and Removal |
Tier 1 |
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Computer Dusting and Defragging |
Tier 1 |
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Full System Clean: Including
Virus, Spyware Removal & Dusting |
Tier 2 |
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File Undelete |
Per Incident Basis |
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Media Rescue |
Per Incident Basis |
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